SHIPPING + RETURNS
Orders placed Monday - Friday (excluding holidays) will be processed and shipped within 3-5 business days once credit card authorization and verification has been obtained. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has shipped.
All orders within the U.S. and Canada are shipped via United States Postal Service (USPS). The following shipping methods are in effect during this time:
First Class: Will arrive in 5-7 business days
Priority: Will arrive in 2 business days
Priority Express: Will arrive the following business day
*Please note that shipping time will be added by five days for all orders to Canada.
International orders will ship DHL with the choice of the following shipping methods:
DHL Express Worldwide: Will arrive in 8-10 business days
DHL Priority Express Worldwide: Will arrive in 5-7 business days
First Class shipping is free on U.S. orders. All other shipping charges are non-refundable.
Return & Exchange Policy
To return a purchase, your items must meet the following conditions:
Be returned within 14 days of your delivery date
Be in its original, unused, unworn and undamaged condition
Be returned in its original packaging
BOUV The Label reserves the right to reject returns which do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.
How to initiate a return
We ask that you initiate your return as follows:
Request a Return Authorization number (RA) by emailing firstname.lastname@example.org with your order number, the name of the item(s) and the reason for the return.
You will then receive a USPS pre-paid return label.
Return the item(s) in the original packaging and shipping box. Close the box and tape it securely.
Once the return is received and processed, the customer will receive a refund within 5 business days. This refund will be in full, with the exception of a $10 shipping and restocking fee.
A refund will be issued back to your original payment method within 5 business days of receiving your return. Once your refund has been processed, a refund confirmation will be sent to the email address provided at check out.
Please note that original shipping fees are not refundable.